Return and Refund Policy

Terms and Conditions for Return and Refund Policy

1. Introduction

Welcome to the official site of Rose Alotaibi. Our priority is to ensure that you have a satisfying shopping experience. This document outlines the terms and conditions governing our return and refund policy. By purchasing from Rose Alotaibi, you agree to adhere to these terms.

2. Return and Refund Policy

2.1. General Policy

Rose Alotaibi is committed to providing high-quality products. However, due to hygiene considerations, certain items cannot be returned or refunded. These items include:

- Beauty products

- Perfumes

- Male and female underwear

We recommend that customers carefully consider their purchases of these items, as all sales are final.

2.2. Refund Eligibility

Refunds are considered under the following conditions:

- The item is defective or damaged upon receipt.

- The customer contacts us within 30 days of delivery with proof of purchase and a detailed description of the defect or damage.

Upon verification, a refund or replacement will be processed. Please note, the original shipping fee is non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective.

2.3. Delivery Timeframe

Orders are processed and shipped within our standard delivery window of 21 days. If your order does not arrive within this period, please contact our customer support for assistance. Delays may occur due to customs or other unforeseen factors, for which Rose Alotaibi is not responsible.

3. Legal Notice on Design Infringement

Rose Alotaibi invests significantly in the creation and protection of its designs. Any unauthorized reproduction, distribution, or imitation of Rose Alotaibi designs will be met with strict legal action. We are committed to protecting our intellectual property rights and will pursue all available legal avenues to address infringements.

4. Customer Service and Support

For inquiries, claims, or support regarding our return and refund policy, please contact our dedicated customer service team:

- Email: [info@rosealotaibi.com]

Our team is available to assist you with any questions or concerns you may have.

5. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall fall under the jurisdiction of the courts of the United Kingdom. By purchasing from Rose Alotaibi, you consent to this legal framework.

6. Amendments to Policy

Rose Alotaibi reserves the right to modify this Return and Refund Policy at any time. Any changes will be updated on our website. Continued use of our services following any changes constitutes acceptance of the new terms.

7. Acknowledgment

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Thank you for choosing Rose Alotaibi. We are committed to providing you with the best possible service and quality products.