Website Terms of Use

ROSE ALOTAIBI LTD

WEBSITE TERMS OF USE

Effective Date: November 2024

Last Updated: October 2026

These Website Terms of Use (“Terms of Use”) govern access to and use of the official Rose Alotaibi website, including its content, functionality, digital services, online features and other materials made available through the Website.

The Website is operated by Rose Alotaibi Ltd (“Rose Alotaibi”, “we”, “us” or “our”).

By accessing, browsing or using the Website, you agree to comply with these Terms of Use. If you do not agree with these Terms of Use, you should not use the Website.

These Terms of Use should be read together with our Terms and Conditions of Sale, Privacy Policy, Cookie Policy, Returns & Refunds Policy, Delivery & Shipping Policy and any other legal terms or policies applicable to particular services or transactions.

Nothing in these Terms of Use excludes or limits any right or remedy which cannot lawfully be excluded or limited.

1. ABOUT ROSE ALOTAIBI LTD

1.1 The Website is operated by:

Rose Alotaibi Ltd

Company Number: 16060510

Registered Office: 24–28 St. Leonard’s Road, Windsor, England, SL4 3BB

Website: rosealotaibi.com

Email: clientservices@rosealotaibi.com

1.2 Rose Alotaibi is the trading name used in connection with the brand, Website, products and services offered by Rose Alotaibi Ltd.

2. APPLICATION OF THESE TERMS

2.1 These Terms of Use apply to every visitor, customer, account holder and other person accessing or using the Website.

2.2 Additional terms may apply to purchases, consultations, bespoke services, accounts or other particular features.

2.3 Where specific terms apply to a particular service or transaction, those specific terms shall operate alongside these Terms of Use.

2.4 If a conflict arises between these Terms of Use and mandatory applicable law, mandatory law shall prevail to the extent of the conflict.

3. ACCESS TO THE WEBSITE

3.1 Access to the Website is provided on a temporary and revocable basis.

3.2 Rose Alotaibi Ltd does not guarantee that the Website, or any particular part of it, will always be available, uninterrupted or error-free.

3.3 We may suspend, withdraw, discontinue, restrict or modify all or any part of the Website where reasonably necessary for maintenance, security, legal compliance, business operations or technical reasons.

3.4 We may introduce, remove or modify Website features from time to time.

3.5 Nothing in this Section affects rights arising under a separate concluded contract for goods or services.

4. WEBSITE AVAILABILITY

4.1 Rose Alotaibi Ltd will take reasonable steps to maintain the operation and security of the Website.

4.2 The Website may occasionally be unavailable because of maintenance, software updates, technical faults, hosting disruption, cybersecurity incidents or other circumstances.

4.3 Rose Alotaibi Ltd does not guarantee uninterrupted access where interruption results from matters beyond its reasonable control.

5. ELIGIBILITY TO USE THE WEBSITE

5.1 You must use the Website lawfully and in accordance with these Terms of Use.

5.2 Where a transaction requires legal capacity to enter into a contract, the person entering into that transaction must have the capacity required by applicable law.

5.3 You must not use the Website on behalf of another person without appropriate authority.

6. ACCURACY OF INFORMATION PROVIDED BY USERS

6.1 Information submitted through the Website must be accurate, current and complete where reasonably required.

6.2 You must not knowingly provide false, misleading, fraudulent or impersonated information.

6.3 Rose Alotaibi Ltd may reasonably request verification where necessary for security, fraud prevention, payment, account protection or legal compliance.

7. CUSTOMER ACCOUNTS

7.1 Where account functionality is available, users are responsible for maintaining the confidentiality of their account credentials.

7.2 You must not knowingly allow an unauthorised person to access your account.

7.3 You should notify Rose Alotaibi Ltd promptly if you reasonably suspect unauthorised access, compromise or misuse.

7.4 Rose Alotaibi Ltd may temporarily restrict or suspend an account where reasonably necessary to protect security, investigate suspected fraud or prevent misuse.

7.5 Nothing in this Section permits Rose Alotaibi Ltd to unlawfully interfere with rights arising from an existing consumer contract.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 The Website and its contents may contain intellectual property owned by or licensed to Rose Alotaibi Ltd.

8.2 Such intellectual property may include trademarks, logos, brand names, trade names, photographs, videos, graphics, fashion designs, jewellery designs, garment designs, sketches, artwork, patterns, text, editorial content, product imagery, collection names, packaging designs, Website layouts and other creative material.

8.3 All rights are reserved to the fullest extent permitted by applicable law.

8.4 Access to the Website does not grant the user ownership of, or any licence to commercially exploit, Rose Alotaibi intellectual property except where expressly authorised.

9. LIMITED PERSONAL USE

9.1 Users may access and view Website content for lawful personal and non-commercial purposes.

9.2 This limited permission does not transfer ownership of intellectual property.

9.3 Any use beyond ordinary personal browsing may require prior written permission from Rose Alotaibi Ltd or the relevant rights holder.

10. PROHIBITED COPYING AND COMMERCIAL USE

10.1 Unless expressly authorised in writing, users must not reproduce, copy, commercially exploit, republish, distribute, sell, license or create derivative commercial works from protected Website material.

10.2 Users must not copy Rose Alotaibi designs, imagery, creative concepts or protected content for commercial manufacture, resale, replication or competing commercial use.

10.3 Nothing in these Terms of Use restricts any use which applicable law expressly permits without consent.

11. TRADEMARKS AND BRANDING

11.1 Rose Alotaibi names, logos, brand identifiers and other marks appearing on the Website may be protected by trademark or other intellectual property law.

11.2 No right to use such marks is granted merely because a user accesses the Website.

11.3 Users must not use Rose Alotaibi branding in a manner likely to create false endorsement, affiliation, sponsorship or commercial association.

12. COUNTERFEITING

12.1 Rose Alotaibi Ltd takes the protection of its intellectual property seriously.

12.2 Users must not use the Website to facilitate the manufacture, distribution, marketing or sale of counterfeit Rose Alotaibi products.

12.3 Suspected counterfeiting or intellectual-property infringement may be investigated and, where lawful and appropriate, referred to relevant platforms, payment providers, professional advisers, regulators or law-enforcement authorities.

13. PROHIBITED USE OF THE WEBSITE

13.1 You must not use the Website for unlawful, fraudulent, abusive or malicious purposes.

13.2 You must not attempt to gain unauthorised access to the Website, its servers, systems, databases or connected infrastructure.

13.3 You must not deliberately introduce viruses, malware, ransomware, trojans, worms, malicious code or other harmful technological material.

13.4 You must not interfere with, overload, disrupt, disable or damage the Website or its infrastructure.

13.5 You must not conduct denial-of-service attacks or distributed denial-of-service attacks.

13.6 You must not use automated tools to scrape, harvest, extract or systematically collect Website content or data where such activity is unlawful or prohibited.

13.7 You must not use bots, scripts or automated systems to manipulate purchasing, product availability, promotional offers, Website functionality or account activity.

13.8 You must not impersonate another person or falsely represent your relationship with Rose Alotaibi Ltd.

14. SCRAPING, DATA EXTRACTION AND AUTOMATED ACCESS

14.1 Automated extraction of Website content for commercial exploitation is prohibited except where expressly authorised or legally permitted.

14.2 Rose Alotaibi Ltd may use reasonable technical measures to prevent abusive scraping or automated access.

14.3 Nothing in this Section restricts lawful indexing by legitimate search engines operating in accordance with accepted technical standards and applicable law.

15. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING USE

15.1 To the extent permitted by applicable law, Rose Alotaibi Ltd reserves its rights in relation to unauthorised commercial use of protected Website content for training, fine-tuning, developing or commercially exploiting artificial intelligence or machine-learning systems.

15.2 Users must not falsely represent AI-generated or copied material as originating from or being authorised by Rose Alotaibi Ltd.

15.3 Nothing in this Section creates intellectual property rights beyond those provided by applicable law.

16. USER-SUBMITTED CONTENT

16.1 Where the Website permits users to submit reviews, comments, images, messages or other content, the user remains responsible for that material.

16.2 Users must not submit content that is unlawful, defamatory, threatening, fraudulent, infringing, obscene, discriminatory, malicious or otherwise prohibited by applicable law.

16.3 Users must not submit material which infringes another person’s intellectual property, privacy or other legal rights.

17. LICENCE FOR USER-SUBMITTED CONTENT

17.1 Where a user voluntarily submits content for publication or use by Rose Alotaibi Ltd, any licence granted to Rose Alotaibi Ltd will be limited to the extent reasonably necessary to operate the relevant feature or as otherwise clearly communicated.

17.2 Rose Alotaibi Ltd will not claim ownership of user content merely because it has been submitted through the Website unless expressly agreed.

18. REVIEWS AND TESTIMONIALS

18.1 Reviews or testimonials submitted through the Website must reflect genuine experiences and must not knowingly contain false or misleading statements.

18.2 Rose Alotaibi Ltd may moderate content where reasonably necessary to address spam, abuse, unlawful material or content unrelated to the relevant service or product.

18.3 Rose Alotaibi Ltd will not knowingly manipulate customer reviews in a manner prohibited by applicable consumer law.

19. LINKS TO THIRD-PARTY WEBSITES

19.1 The Website may contain links to websites or services operated independently by third parties.

19.2 Such links are provided for convenience or functionality and do not automatically constitute endorsement.

19.3 Rose Alotaibi Ltd does not control independently operated third-party websites.

19.4 Users should review the applicable terms and privacy information of third-party services before using them.

20. LINKS TO OUR WEBSITE

20.1 Users may link to publicly accessible pages of the Website in a lawful and fair manner which does not damage or exploit the reputation of Rose Alotaibi Ltd.

20.2 A link must not falsely suggest association, approval, sponsorship or endorsement.

20.3 Rose Alotaibi Ltd may request removal of a link where it is misleading, unlawful, infringing or otherwise harmful to legitimate rights.

21. PRODUCT INFORMATION ON THE WEBSITE

21.1 Product information is provided for the purposes of describing and offering products for sale.

21.2 Purchasing terms are governed separately by our Terms and Conditions of Sale and applicable consumer law.

21.3 Product images may vary slightly from physical products because of screen display, lighting, handcrafted characteristics or natural material variation.

21.4 Nothing in these Terms of Use excludes rights relating to products which are misdescribed or otherwise fail to conform to a concluded sales contract.

22. EDITORIAL AND GENERAL INFORMATION

22.1 Editorial, fashion, lifestyle or general informational content on the Website is provided for general information unless expressly stated otherwise.

22. 2 Such content is not intended to constitute legal, financial, medical or other regulated professional advice.

22.3 Users should obtain appropriate professional advice where necessary.

23. WEBSITE ERRORS

23.1 Rose Alotaibi Ltd takes reasonable care in maintaining Website content but cannot guarantee that every item of general Website information will always be free from typographical, technical or other errors.

23.2 Errors relating to a particular transaction will be dealt with in accordance with the Terms and Conditions of Sale and applicable law.

24. WEBSITE SECURITY

24.1 Rose Alotaibi Ltd uses reasonable technical and organisational measures designed to protect the Website and related systems.

24.2 No internet-based system can be guaranteed to be entirely secure.

24.3 Users are responsible for maintaining appropriate security on their own devices, browsers, passwords and internet connections.

25. MALWARE AND CYBERSECURITY

25.1 Rose Alotaibi Ltd takes reasonable steps to reduce cybersecurity risks.

25.2 Users should use appropriate antivirus, software-update and cybersecurity precautions when accessing internet services.

25.3 Rose Alotaibi Ltd is not responsible for cybersecurity incidents caused exclusively by compromised user equipment or third-party systems for which Rose Alotaibi Ltd is not legally responsible.

26. SUSPENSION OR TERMINATION OF ACCESS

26.1 Rose Alotaibi Ltd may restrict, suspend or terminate access to the Website or an account where reasonably necessary because of serious misuse, fraud, cybersecurity concerns, unlawful conduct or material breach of these Terms of Use.

26.2 Any restriction will be proportionate to the relevant circumstances where applicable.

26.3 Suspension of Website access does not automatically terminate an existing sales contract.

27. FRAUD PREVENTION

27.1 Rose Alotaibi Ltd may take reasonable measures to identify and prevent suspected fraud, payment abuse, account misuse, counterfeit activity or other unlawful conduct.

27.2 Information may be processed and disclosed where lawfully necessary for fraud prevention, security, legal claims or cooperation with competent authorities.

27.3 Personal data will be handled in accordance with our Privacy Policy and applicable data-protection law.

28. PRIVACY

28.1 Personal data collected through the Website will be handled in accordance with the Rose Alotaibi Ltd Privacy Policy.

29. COOKIES

29.1 The Website may use cookies and similar technologies.

29.2 Further information concerning such technologies and consent choices is provided in our Cookie Policy.

30. WEBSITE CHANGES

30.1 Rose Alotaibi Ltd may update, modify or redesign the Website from time to time.

30.2 Content, layout, features, navigation and functionality may change without prior notice where such changes do not unlawfully affect an existing contractual right.

31. CHANGES TO THESE TERMS OF USE

31.1 Rose Alotaibi Ltd may amend these Terms of Use from time to time.

31.2 The current version will be published on the Website together with its effective or revision date.

31.3 Changes will not retrospectively remove rights relating to an existing concluded transaction where doing so would be unlawful.

32. LIMITATION OF LIABILITY

32.1 Nothing in these Terms of Use excludes or restricts liability where doing so would be unlawful.

32.2 In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer right.

32.3 Subject to applicable law, Rose Alotaibi Ltd will not be liable for losses arising solely from misuse of the Website, unauthorised use of Website content or events for which Rose Alotaibi Ltd is not legally responsible.

32.4 Nothing in this Section limits liability arising under a separate sales contract where applicable law does not permit such limitation.

33. BUSINESS USERS

33.1 Business users accessing the Website for commercial purposes remain subject to these Terms of Use.

33.2 Separate business, wholesale, licensing or commercial agreements may apply where expressly entered into.

33.3 These Terms of Use do not grant any right to commercially exploit Rose Alotaibi intellectual property.

34. INTERNATIONAL USERS

34.1 The Website may be accessible internationally.

34.2 Access from a particular jurisdiction does not necessarily mean that every product, service or Website feature is lawfully available in that jurisdiction.

34.3 Users are responsible for complying with laws applicable to their own use of the Website.

34.4 Nothing in this Section removes mandatory rights which applicable law provides to a consumer.

35. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

35.1 Rose Alotaibi Ltd shall not be responsible to the extent permitted by law for Website disruption caused by events genuinely beyond its reasonable control.

35.2 Such events may include major infrastructure failures, natural disasters, war, significant governmental restrictions, widespread telecommunications outages or comparable events.

36. SEVERABILITY

36.1 If any provision of these Terms of Use is held to be unlawful, invalid or unenforceable, that provision shall be modified to the minimum extent necessary where legally possible.

36.2 Where modification is not possible, the affected provision shall be severed without affecting the remaining provisions.

37. NO WAIVER

37.1 Failure or delay by Rose Alotaibi Ltd in exercising a right does not automatically constitute a waiver of that right.

37.2 A waiver relating to one matter shall not automatically constitute a waiver relating to another matter.

38. THIRD-PARTY RIGHTS

38.1 Except where expressly provided or required by law, a person who is not a party to these Terms of Use shall have no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

39. GOVERNING LAW

39.1 These Terms of Use are governed by the laws of England and Wales.

39.2 Where mandatory law applicable to a consumer provides rights which cannot validly be excluded by a choice-of-law provision, nothing in these Terms of Use removes those rights.

40. JURISDICTION

40.1 Disputes relating to these Terms of Use shall be subject to the jurisdiction applicable under relevant law.

40.2 Nothing in this Section deprives a consumer of any mandatory right to bring proceedings in another court where applicable law provides such a right.

41. REPORTING MISUSE OR INFRINGEMENT

41.1 Suspected misuse of the Website, fraud, cybersecurity incidents, counterfeiting or intellectual-property infringement may be reported to:

clientservices@rosealotaibi.com

41.2 Reports should include sufficient information to enable Rose Alotaibi Ltd to identify and assess the relevant issue.

42. CONTACT INFORMATION

Questions relating to these Terms of Use or the operation of the Website may be directed to:

Rose Alotaibi Ltd

24–28 St. Leonard’s Road

Windsor

England

SL4 3BB

Email: clientservices@rosealotaibi.com

Website: rosealotaibi.com

Company Number: 16060510

© 2026 Rose Alotaibi Ltd. All Rights Reserved.